Helpdesk

Introduction

Are you an IT graduate or IT professional looking to start their career as Junior Network Engineer, Junior Network Administrator, Help Desk/service support, System Administrator or System Engineer? Or perhaps you are already working and are looking to upskill yourself so that you can further your IT career. Our ITIC Help Desk Learning Integrated Vocational Experience program caters for people who are new to IT and are looking for a place to start because in our experience, at the minimum, you will need to build a solid foundation in Networking and Windows Server to start even the most entry level of IT careers.

Opportunity

This 13-week IT Help Desk Internship Program is a combination of pre-placement training and hands-on work experience. We work closely with our industry partners to identify recruitment needs so that we can devise a work integrated training curriculum to fill these gaps. Through our internship programs, students are able to spend time within our partner organisations, learning best practices, specific skills and tools, as well as assimilating to company culture.

Benefits

✓ On-the-job training and mentorship from our team

✓ Valuable hands on experience

✓ Earn credits for your degree or diploma

✓ Internship Completion Certificate

✓ Employer Reference Letter

✓ Resume and interview training

✓ An opportunity for full time employment

Placement Details

Internship Host Company – Westcon-Comstor

Westcon-Comstor is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology Practices. With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries. 

Internship Responsibilities/Duties

You will be working as part of the team at the company’s integration centre. Westcon- Comstor’s Integration team works to ensure that partners are satisfied and protected during system setup, testing and basic configurations for installations. Some of your responsibilities include: 

• Install various 4 slots and 8 slot modules, Power-of-Ethernet power supply, single-wide service module to new Cisco routers. 

• Carry out order tracking duties and necessary troubleshooting for all networking equipment to guarantee best working conditions before prompt deliveries. 

• Provide memory upgrades to improve capacity of computerised network. Pre-building and installing firmware as per customers’ requirements. 

• Testing and erasing configurations on refurbished products. Staging and configuring of networking technology deployment. 

Requirements

To qualify for our internship program, you are expected to have basic Networking knowledge. You are also required to complete 3 weeks of Cisco CCNA Routing & Switching and Microsoft MCSA training as part of the program (course fee applies). 

Completion of the training will allow a candidate the sufficient knowledge to pass the 200-301 CCNA certification exam under our Trainer who is certified (CCNA/NP/IE, HCNA/NP/IE, AZURE, MSCE) and current industry professional.

Internship Structure

Duration: 13 weeks 

Wk Schedule Description Location

1-2 Mon-Fri CCNA Routing & Switching Training ITIC - Sydney CBD

3 Mon-Fri IT Helpdesk Training ITIC - Sydney CBD

4-7 2-3 days/week Case studies ITIC - Sydney CBD

8-13 2-3 days/week Internship at Westcon Westcon – St Leonards 

Apply

Limited positions available for each intake

Email your resume to jobs@itic.com.au

or

Contact ITIC on 1300 008 001 for more information.